Shipping

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers around the world, ensuring that we provide the very highest levels of responsiveness to our customers at all times.

    SHIPPING WITHIN CANADA

    • $5 shipping in BC
    • $10 shipping outside BC - regardless of order size
    • Free BC shipping for orders over $49
    • Free national shipping over $49 for dry tea
    • Dispatches within two business days

    Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped.Orders are shipped from Vancouver, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

    SHIPPING TO THE USA

    Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. Most orders are shipped from Vancouver, BC and take one to two business days to process, in addition to the delivery times shown. Isolated and rural areas may take longer.


    INTERNATIONAL SHIPPING

    Orders sent to international destinations are shipped by air mail with rates calculated at checkout. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice may arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

    Wize is unable to provide estimates for customs fees. Check with your local customs office for more information.

    Orders sent via Standard Post to International addresses have a projected arrival time of 12-15 business days, plus processing time.

    Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit  Canada Post.

    TAXES

    If an order is shipped to a Canadian address, Wize must collect any applicable Canadian taxes.

    Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Wize is unable to give estimates for these fees. Please contact your local customs office for more information.

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